Refund policy

Effective Date: December 14, 2025
Previous Policy: August 09, 2024

This Refund Policy outlines the terms regarding refunds for Student Story subscriptions and purchases.

General Refund Policy

Because Student Story provides immediate access to digital products, consumable resources, and proprietary software features, we generally do not offer refunds for:

• Monthly subscriptions
• Annual subscriptions
• Credits or refills

Once a subscription or purchase is activated, resources are allocated to your account immediately, and the service is considered delivered.

Try Before You Buy

We want you to be confident in your choice. Our Free Trial provides an opportunity to experience Student Story's full suite of tools and features. We encourage you to utilize this trial period to verify that our platform meets your needs before committing to a paid subscription.

Subscription Cancellations

You may cancel your subscription at any time to prevent future renewal charges from your account page. However, cancelling a subscription does not generate a refund for the unused portion of the current billing cycle. You will continue to have full access to your plan features until the end of your current term.

Cancel anytime with a simple one-click process. Learn more in our Cancellation Policy.

Billing Support & Exceptions

We understand that billing issues can occur. If you believe a charge was made in error, such as a duplicate payment or an unintended purchase, please contact us. Each request is reviewed to ensure a fair resolution for accidental orders or system-related discrepancies.

Contact Us

If you have questions about a specific charge, please contact us:
Email: info@studentstory.ai